Returns & exchanges
As part of our 100% satisfaction guarantee, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return for any reason on all full-priced non-sale items. Sale items are non-refundable and upon returning sale items a store credit will be issued. If a sale item does however arrive damaged we will happily exchange this for another item of the same type. Please note: All returned items must be sent back to the warehouse location or directly to the manufacturer they were initially shipped from. Guild Manor does not cover the cost of return shipping due to the nature of the products we sell and our ability to offer free shipping on all our orders.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase when initiating a return.
To start a return it is important that you first contact us at firstname.lastname@example.org or via the chatbox on our website. Once you have done this please complete the accompanying returns request form in our Help Center. Items sent back to us without first informing us of a return cannot be processed and therefore may be heavily delayed in receiving a refund. Once a return is initiated, we’ll send you the return address for the original dispatch warehouse so that your order can be returned there. As soon as we receive the returned order at the warehouse of its origin, we will begin to process the return which can take 3-5 business days.
DAMAGED ITEMS & EXCHANGES
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item. Please provide any supporting evidence with a photo or video where appropriate so we can start the process as quickly as possible. This is so that we can evaluate the issue and make it right. Failure to notify us within 10 days upon receipt of the order will result to be ineligible for a replacement and not providing any evidence of the issue will only slow down the process.
We will notify you once we’ve received and inspected your returned product, if there are no issues found your refund will be approved. When approved, you’ll be automatically refunded on your original payment method. Please allow 3-5 business days for the refund to be processed once confirmed. On all full-priced items, you can choose between a refund in store credit or a refund to your original payment method. Sale items are eligible for store credit or replacement items.
RETURNS RESTOCKING FEE
For each returned order there will be a 10% restocking fee. The 10% is calculated from the product price excluding any additional shipping fees and is applied to all returned items within your order. The 10% fee will be taken from the final refund amount. This restocking fee enables our business to offer you our customers convenient free shipping on all our outbound orders whilst covering rising operating costs. We appreciate your understanding with regard to this matter.