Refund & Return Policy
Generally, there are two reasons for return:
1. If it is a product quality problem or transportation damage, we will provide free return or exchange services.
2. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.
We are certain that you will adore your Guild Manor order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply to the shipping update emails and we will make it right.
Order confirmation and shipping confirmation will be sent to your registered email or mobile number.
The order confirmation will be sent right after you have placed the order through to your email address or mobile number you registered when you place the order.
And the shipping confirmation will be sent within 2-7days after you receive the order confirmation to your email address or mobile number you registered when you place the order.
If you haven't received one of the confirmation emails above, please contact us at firstname.lastname@example.org
Eligible partial/full refund & replacement
- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
- Any item that hasn't been delivered within 90 days.
All the cases above will be eligible for a partial/full refund and replacement.
Misinterpretation of product listing despite clear indications for non-discounted items.
Cancelling orders is only possible within 24 hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)
Our policy lasts 15 days. If 15 days have gone by since you received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our Returns Process
Step 1: Read our return policy above to determine whether your order qualifies to be refunded/returned.
Step 2: Submit an inquiry including your reason for return at email@example.com
Step 3: We confirm the refund amount you qualify for depending on your reason for returning and the items in your order.
Step 4: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.
Step 5: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels.
Step 6: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 7: We will process your return within 3-5 business days of receiving your returned items.
Step 8: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us at firstname.lastname@example.org