FAQs

GENERAL QUERIES

We stock products which have been manufactured in a variety of countries. By partnering with the best manufacturers from around the globe, we are able to bring you the biggest selection and the best products. This also gives us the freedom to then deliver them straight to your door - no matter where you are.

Guild Manor is proudly British owned and operated with offices located in the United Kingdom and the United States

Of course! We have two payment providers - Shopify Payments (Stripe) and PayPal. These providers are the most trusted payment processors in the business when it comes to security and protecting your privacy.

We do, If you are a business owner, interior designer, or real estate developer, please reach out to us for custom invoicing and exclusive discounts.

Payments

We accept all major credit cards (VISA, Mastercard, AMEX), and PayPal.

At Guild Manor we are committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.

All credit card numbers are processed through Stripe payment gateway. The payment gateway is certified to PCI Service provider Level 1. This is the most stringent level of certification available in the payment industry.

We don't currently take payments for orders over the phone. When completing your order please use one of the secure methods provided.

ORDER Queries

Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want and press the “add to cart” button, this will add the product to your cart and you can find them in your shopping cart when you’re ready to purchase your item.

After you’ve completed your purchase, we will send you a confirmation email or SMS to the provided email address which will contain all your order information.

After this, we begin to process your order and get it ready for shipment. Upon shipment, you will receive a second email with all your tracking information. You can track your orders here.

Order cancellations are only accepted with full priced items and within 24hrs of the placement of your order. You should still get in touch with us as soon as possible so that we can do whatever we can to assist you.

In exceptional circumstances we may be able to cancel orders, otherwise, you will have to follow our returns policy to return your order once receiving your package.

If you want to add more items to your existing order please get in touch as soon as possible as we may be able to assist you within 24hrs of the original order being placed. If your change is outside this time period and you would like to add to your order please place an additional order and then get in touch with our customer service team.

Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c". If you are having trouble placing an order please get in touch using the onsite chat.

SHIPPING & DELIVERY

We currently ship to the United States, Canada, Australia, New Zealand, Europe, and the United Kingdom. If you live in another country, please contact us, let us know your location, and we would be happy to see if it is possible to organize shipping to you.

United States | Canada | Australia | United Kingdom | Europe

United States | Canada | Australia | United Kingdom

Standard Shipping- 7-21 business days (Smaller packages), 15-40 business days (Larger packages- products larger than 30x30x30cm, 11.8"x11.8"x11.8")

Expedited Shipping- 7-14 business days (Extra cost, only available on select items. Please get in touch for more information on specific products if you require expedited shipping).

Rest of the World

Standard Shipping- 10-25 business days (Location dependent). Please contact us if you have any questions with regard to shipping times to your location.

Simply visit the "Tracking" page by clicking here, or by navigating to the link on either the header or footer of the website. Enter your tracking number in the space provided to view the status of your shipment, as well as its current location.

Hold tight, your order may be delayed. Since we ship internationally, orders have to go through customs (hence the occasionally longer shipping times). This can sometimes mean that your order gets delayed at the border. Please give it another 10 days of leeway - if it still hasn't arrived then contact us at support@guildmanor.com and we will do our best to resolve the issue.

Since we ship worldwide we use the fastest and safest options available to us at the time of shipping. For example, to the US we only use the most trusted major carriers, such as UPS/DHL/FedEx/USPS. You’ll be asked to select a delivery method during checkout. Because we offer free shipping on our orders (passing on the savings to you) some items may take a little longer.

Returns, Refunds & Exchanges

If you place an order by mistake or want to change something, please email us as soon as you can at support@guildmanor.com. We're usually pretty quick to start processing orders and once we've started, we can no longer cancel your order. In this case, you will, unfortunately, have to wait for your order to arrive, email us to arrange a returns request and then send it back to the address we give you.

If your order arrives damaged, please contact us with images or a video documenting the product and any damage incurred and we will do our best to resolve the problem!

If something is still missing, please contact us immediately at support@guildmanor.com

As part of our 100% satisfaction guarantee, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return for any reason on all full-priced non-sale items. Sale items are non-refundable and upon returning sale items a store credit will be issued. If a sale item does however arrive damaged we will send a replacement as soon as possible for another item of the same type. See our full returns policy here

Unanswered Questions?

If you have a question that isn't answered here please don't hesitate to contact us

Email: support@guildmanor.com