FAQs

Payments

We accept all major credit cards (VISA, Mastercard, AMEX), and PayPal.

At Guild Manor we are committed to protecting your personal information and providing a secure online experience. We use industry standard encryption and password protection technologies with SSL (Secure Socket Layer). Sensitive information including any type of payment information is not stored on our servers.

All credit card numbers are processed through Stripe payment gateway. The payment gateway is certified to PCI Service provider Level 1. This is the most stringent level of certification available in the payment industry.

ORDERS & Returns

Yes you can! If you want to buy multiple products from our store, you can simply browse the products you want and press the “add to cart” button, this will add the product to your cart and you can find them in your shopping cart when you’re ready to purchase your item.

After you’ve completed your purchase, we will send you a confirmation email on the provided email address which will contain all your order information.

After this, we begin to process your order and get it ready for shipment. Upon shipment, you will receive a second email with all your tracking information. You can track your orders here

Order cancellations are only accepted with fully-priced items and within 24hrs of the placement of your order. You should still get in touch with us as soon as possible so that we can do whatever we can to assist you.

Any cancellations after 24 hours will incur a 15% restocking fee for returned items provided the order has not been processed and shipped. In exceptional circumstances we may be able to cancel orders, otherwise you will have to follow our returns policy after receiving your initial order.

If you want to add more items to your existing order please get in touch as soon as possible as we may be able to assist you within 24hrs of the original order being placed. If your change is outside this time period and you would like to add to your order please place an additional order and then get in touch with our customer service team.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c". If you are having trouble placing an order please get in touch using the onsite chat.

As part of our 100% satisfaction guarantee, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return for any reason on all full-priced non-sale items. Sale items are non-refundable and upon returning sale items a store credit will be issued. If a sale item does however arrive damaged we will happily exchange this for another item of the same type. See our full returns policy here

Your satisfaction is our number one priority. For returns, please contact us within 15 days of your purchase to start a return. You can see our full refund and return policy here

SHIPPING

Yes. We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

For more information and expected delivery times please check out our Shipping Policy

United States | Canada | Australia | United Kingdom | Europe

United States | Canada | Australia | United Kingdom

Standard Shipping- 7-21 business days (Smaller packages), 10-25 business days (Larger packages)

Expedited Shipping- 7-14 business days (Extra cost, only available on select items. Please get in touch for more information on specific products if you require expedited shipping).

Rest of the World

Standard Shipping- 10-25 business days (Location dependant). Please contact us if you have any questions with regards to shipping times to your location.

Our main offices are located in the heart of the Lake District in the United Kingdom and we work with multiple fulfilment centres worldwide. We have warehouses in the US, UK, AU, and CN. All orders are shipped from the closest warehouse to your location with available stock. However, we cannot promise an order will ship from a certain warehouse due to stock limitations as with exclusive small batch items we may have to ship items directly from our suppliers. Our team works as hard as possible to ensure that we get orders out as quickly as they can, and stock may be limited in select warehouses. In this case, orders will ship from the warehouse that has sufficient stock so there is no delay on your order. 

Since we ship worldwide we use the fastest and safest options available to us at the time of shipping. For example, to the US we only use the most trusted major carriers, such as UPS/DHL/FedEx/USPS. You’ll be asked to select a delivery method during checkout. Because we offer free shipping on our orders (passing on the savings to you) some items may take a little longer.